Frequently asked questions
Can I use Mountain Credit?
Yes! For assistance using Mountain Credit, please contact us.
Can I use my season passholder discount?
Yes! Please contact us to request a promo code for your season pass discount.
What is the return policy?
Returns are accepted within 14 days of purchase. Items must be unworn, unwashed, and have original tags attached to be eligible for return. The return shipping fee will be deducted from the refund amount. Returns can be made online or in person at the Big Rock Mountain Shop. Items on sale are not eligible for refunds, returns, or exchanges.
Can I order online and pick up my order at the Big Rock Mountain Shop?
Yes! To place an order for pick up, select the "Pick up" option when checking out.